At WishDrop, we want you to be completely satisfied with your personalized birthday video. Our goal is to create magical moments, and if we fall short, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-Day "Love It or Money Back" Guarantee on all purchases.
If you are not satisfied with your video for any reason—whether it's a technical issue, a quality problem, or simply not what you expected—you can request a full refund within 30 days of your purchase date.
How to Request a Refund
To start a refund request, please email our support team at:
Please include the following in your email to help us process your request faster:
- Order Number (you can find this in your confirmation email or dashboard).
- The email address used to make the purchase.
- A brief explanation of why you are requesting a refund (your feedback helps us improve!).
Processing Time
Once we receive your request, our team will review it typically within 24-48 hours. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your bank statement, depending on your financial institution.
Exceptions
While we aim to be as flexible as possible, we reserve the right to deny refund requests in cases of:
- Fraudulent Activity: Suspected abuse of our refund policy (e.g., repeated refunds for multiple orders by the same user).
- User Error: While we try to help, we cannot guarantee refunds for videos where the user uploaded the wrong image or misspelled the name provided during the order process, though we may offer a free remake at our discretion.
Contact Us
If you have any questions about our Refund Policy, please don't hesitate to contact us at hello@limitlessbeing.xyz.